Training Included with Every BMS System
BASE SYSTEM TRAINING:
Initial training is provided for the system set-up overview and setting the business logic into the configuration settings. This training is done over the internet, or in-person if the customer chooses that option and cost. BMS has several videos available that walk the user through the various functions of Wave by BMS.
Classroom training is available especially when the chaotic work environment would make learning impossible in the store. Often a study room at the local library can be used at no charge or at a place the store personnel chooses. Classroom training is always preferable but not always practical.
Training can be conducted in the store prior to go live by taking turns overviewing what each person will be doing, using the data that has been loaded or converted from an existing system. Finally, the training data is cleared, the balances are loaded and the store goes live on Wave by BMS and the real training begins. A BMS employee will be on site, shoulder to shoulder with the store personnel until they are comfortable on their own. Then the BMS trainer can move to other stations and provide training on back office functions. Please schedule enough time for the trainer to cover every aspect of each employees roles in the system operation. When our trainer leaves, everyone should have a fundamental knowledge of their role so that supplemental training can fine tune that knowledge.
Additional On-site training days can be purchased. Supplemental telephone training is available for an added fee.