Computer systems are subject to issues due to insufficient training, data or equipment failure or God forbid, “software glitches”. BMS provides telephone support to resolve each of these issues.
We create a team to keep your BMS computer system running smoothly.
BMS customers pay the lowest monthly support fees in the industry. These fees include: unlimited telephone support and consulting, hardware failure diagnosis and assistance, on-going software enhancements and improvements.
Telephone calls to our telephone support department are the highest priority and are answered in a round robin cycle. The next available technician gets the call and records the information. 90 percent of time the problem is resolved with this initial contact.
All support representatives have access to all other company personnel in case the need is for training, data debugging, testing or business consulting.
Our goal is for complete customer satisfaction with their BMS system. We are here to keep your BMS system running smoothly.
House-Hasson offers new item / EFM files weekly, bi-weekly, or monthly.
Price Updates are a duplication of the same information contained in the New
Items EFM file, if you use that file as a price / cost update as well as adding new items.
House-Hasson allows you to send multiple purchase orders in one transmission.
Orgill offers new item / EFM files weekly, bi-weekly, or monthly.
Price Updates are a duplication of the same information contained in the New Items EFM file, if you use that file as a price / cost update as well as adding new items.
Orgill allows you to send multiple purchase orders in one transmission.
Feed and Seed/fertilizer-Job orders can be easily entered and tracked. Feed formulas can be established by kitting and utilizing our single level BOM. Bulk feed formulas can be store custom for individual customers or for your store blends and easily manipulated by quantity.
For example, the formula for your horse feed can be selected as a kit and all components can be calculated based on the volume for the kit. 1.5 kits will automatically provide 1.5 of each component- no tricky calculations to make- Wave by BMS does it for you. You can even program in waste.
For goods you bag, establish the materials used and for each bag produced it will reduce each component accordingly. There are an unlimited number of kits you can establish and also an unlimited number of formulas for “BOM” or bill of materials.
Customer’s detailed purchases can be tracked and reported for any selected time interval, including every item the customer has purchased for the year.
Customer orders can be tracked and managed so they don’t get forgotten or lost in the shuffle.