How Our Support Works
Computer systems are subject to issues due to insufficient training, data or equipment failure or God forbid, “software glitches”. BMS provides telephone support to resolve each of these issues. We create a team to keep your BMS computer system running smoothly. BMS customers pay the lowest monthly support fees in the industry. These fees include: unlimited telephone support and consulting, hardware failure diagnosis and assistance, on-going software enhancements and improvements.
Telephone calls to our telephone support department are the highest priority and are answered in a round robin cycle. The next available technician gets the call and records the information. 90 percent of time the problem is resolved with this initial contact. All support representatives have access to all other company personnel in case the need is for training, data debugging, testing or business consulting.
For questions that are less urgent, email email@example.com.
Our goal is for complete customer satisfaction with their BMS system. We are here to keep your BMS system running smoothly.